Parloa
Parloa provides an AI agent management platform for customer service and contact centers.
Berlin, DE
About
Parloa develops an AI agent management platform for contact centers and customer service teams. Its platform is designed to handle customer conversations across languages and channels.
The company focuses on automating support interactions with AI agents that can manage high volumes of conversations and reduce wait times. It serves organizations looking to modernize service operations with conversational AI.
Founded in 2018 and headquartered in Berlin, Parloa serves mid-sized and enterprise buyers across customer experience and support use cases.
The company focuses on automating support interactions with AI agents that can manage high volumes of conversations and reduce wait times. It serves organizations looking to modernize service operations with conversational AI.
Founded in 2018 and headquartered in Berlin, Parloa serves mid-sized and enterprise buyers across customer experience and support use cases.
Partner Program
Parloa runs a structured partner program for services, BPO, and technology partners that build, sell, deliver, and co-create agentic AI customer experience solutions. The program is designed for partners that help enterprises deploy AI agents faster, integrate them into existing platforms, and add complementary services, bundles, and integrations.
The program includes three tiers for services and BPO partners: Engaged Partner, Select Partner, and Premier Partner. Technology partners follow a dedicated track. Benefits include referral and solutions provider incentives, a partner portal for pipeline management and collaboration, Parloa Academy training and certifications, sandbox and demo access, directory listing, co-selling and delivery enablement, and marketing support.
Parloa positions partners as trusted implementation and growth channels for enterprise CX transformation across industries and regions. Partners use the platform to create repeatable, verticalized offers and to deliver AI-as-a-service, implementation, and ongoing support at scale.
The program includes three tiers for services and BPO partners: Engaged Partner, Select Partner, and Premier Partner. Technology partners follow a dedicated track. Benefits include referral and solutions provider incentives, a partner portal for pipeline management and collaboration, Parloa Academy training and certifications, sandbox and demo access, directory listing, co-selling and delivery enablement, and marketing support.
Parloa positions partners as trusted implementation and growth channels for enterprise CX transformation across industries and regions. Partners use the platform to create repeatable, verticalized offers and to deliver AI-as-a-service, implementation, and ongoing support at scale.
Categories
SupportDevelopment
Partner Types
Technology Partner
Operating Regions
EuropeGlobal
Tags
RetentionB2B SaaSAIEnterprise
Target Industries
software development
Partner Readiness
Mature Partner Pro
Goal for Next Year
Expand Market Share
Features
AI Agent ManagementParloa provides a platform for building and operating AI agents for customer service. These agents are designed to manage customer conversations at scale.
Voice-Driven SupportThe platform supports voice-based customer service experiences. It helps automate spoken interactions with customers in contact center environments.
Multilingual ConversationsParloa’s agents handle conversations in multiple languages. This supports service operations that need to serve customers across regions.
Contact Center AutomationThe platform is built to automate repetitive support workflows. This can help reduce manual handling of common service requests.
